What We Do?
We deliver the strategies and tools leaders need to improve communications and manage change. We are expert at:
- Guiding employees through a change in strategy, leadership, culture, or technology.
- Partnering with leaders to improve communications up, down, across and with stakeholders outside the organization.
- Increasing employee alignment/engagement with the company vision, mission, values, goals, roles, and culture.
How We Do It?
Our research-based, action-oriented consulting process is designed to improve your internal and external leadership communications and increase the success of your change management efforts. We start by listening first – to discover your needs and define your desired future state. We then conduct the appropriate assessment, develop easy to use action plans, implement specific communication and change management tools, and measure your results. Our proven, four-step process includes:
1) Assess Needs & Align Leaders.
2) Plan Action & Engage Stakeholders.
3) Implement Communication & Change Tools.
4) Measure Results & Recognize Progress.
As part of our consulting process, we assist leaders to speak with one consistent voice and continuously focus their change messages on five key areas to:
Alignment
Increase Alignment with the vision, mission, values, goals, and desired culture so that everyone is moving in the same direction.
Leadership
Clarify and reinforce Leadership roles and best practices so that leaders are clear on how to contribute to the change and attain the desired outcomes.
Communication
Improve Communication up, down, across, and outside the organization so that stakeholders are informed and engaged in how to contribute to the change.
Team Work
Build Teamwork, cooperation, and coordination across key areas so that they collectively move toward the desired future state.
Recognition
Promote Recognition for accomplishments and Accountability for results so that desired change is reinforced to ensure adoption.
Products & Services
Communication Re-Engineering
We assess your current and desired communications, and use the results to plan and execute action to reengineer how you communicate up, down, across
and outside your organization so that stakeholders are aligned, informed, engaged, motivated, and productive.
Change Management
We conduct a full-range of change management assessments to define your current/future state and change needs, develop change plans, and deliver change tools that achieve adoption of the desired future state with the least resistance and in the shortest amount of time.
Leadership Training
We train your leaders to stay balanced and aligned across situations so that they appear confident, competent, and credible during in-person and electronic (Zoom) meetings, as well as media interviews.
A sample of deliverables include: Assessments (e.g., interviews, focus groups, surveys, etc.), Planning (communications, change management, training, crises management plans, etc.), Communications (e.g., feedback & activation sessions, FAQs, leadership emails, e-newsletters, social media, townhalls, change networks, etc.), Training (e.g., future state skills, effective communication skills, media interview skills, etc.), and Benchmarking Results (e.g., change tracking metrics, surveys, etc.).